Patient Coordinator Job At Akumin (2023)

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

  • On-site  Full-time  Entry level
  • 1,001-5,000 employees · Hospitals and Health Care
  • Akumin® · Mahendragarh, Haryana, India
  • See recent hiring trends for Akumin.
  • Skills: Prior Authorization, Multiple Sites, +8 more

About the job: Patient Coordinator

Specific duties include, but are not limited to:
  • Greets and assists patients, customers and visitors in person and over the phone.
  • Will perform patient registration in various systems.
  • Answers all phone calls in a professional and courteous manner.
  • May collect monies for time-of-service patient responsibility.
  • May be responsible for verifying insurance coverage and obtain prior authorization.
Patient Assistance:
  • May perform preliminary screening of patients prior to procedures, which may include medical history.
  • May transport patient to/from the exam room.
  • May assist in patient transfer on/off the exam table.
  • May transport patient to/from the exam room.
  • May provide the patient with preliminary and post-procedure instructions.
Work Area & Supply Preparation
  • In the mobile setting, may assist in preparing the unit for transport.
  • Will maintain a clean and organized work area.
  • May order supplies and ensure the work area is properly stocked.
  • Will ensure accuracy of patient records.
  • May schedule patient appointments and obtain insurance verification and/or authorization.
  • May prepare medical records for physicians, patients and customers.
  • Ensures accurate documentation of patient visits in various electronic
  • systems and on written documents.
  • May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
  • Performs all duties within HIPAA regulations.
  • Other duties as assigned.
Position Requirements
  • High School Diploma or equivalent experience required.
  • For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
  • For Fixed Radiology, CPR Certification is a plus.
  • As applicable, valid state driver’s license required.
  • Ability to work at several locations required.
  • Strong customer service skills.
  • Organizational and multi-tasking skills.
  • Basic knowledge of computer applications and programs.
  • Local travel may be required to support multiple sites.
  • The COVID-19 vaccination is/may be a condition of employment.
  • All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
  • Six months customer service or related experience and/or training.
  • Knowledge of medical terminology is a plus.
  • Bilingual in Spanish is a plus.

Physical Requirements:
The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time:

  • Sit, stand, walk.
  • Repetitive movement of hands, arms and legs.
  • See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

  • Stoop, kneel or crawl.
  • Climb and balance.
  • Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

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